If your vehicle already supports wireless CarPlay or wireless Android Auto, you should still be able to use this device under normal circumstances. However, you will need to remove the factory-installed CarPlay/Android Auto from your phone and ignore the Bluetooth connection, then reconnect to the CarPlay or Android Auto built into our system.

Your vehicle may only support wired Android Auto functionality, and the product defaults to accessing the system via the CarPlay channel. To use Android Auto, you must use a SIM card eject tool to press and hold the product's reset button for 3 seconds to force the device to switch its preferred channel to Android Auto mode.

This may be due to an outdated device version. Please try updating your device to the latest version. Visit the bottom of the page to access the update log.

This is because the device does not have GPS functionality. Maps downloaded from the app store cannot obtain location information, so they cannot be used. If you need to use navigation features, please connect via CarPlay/Android Auto.

Voice assistants only function within CarPlay or Android Auto. When you switch back to the Box system, the voice assistant cannot operate on the other system.

①Please ensure that the Box's network connection is disconnected before connecting to CarPlay/Android Auto, whether it's a mobile hotspot or Wi-Fi.

② Ensure both Bluetooth and Wi-Fi are enabled on your phone.

③ Verify that your vehicle is equipped with factory-installed wired CarPlay/Android Auto functionality.

This is because the device only has one WiFi channel, making it impossible to use CarPlay and YouTube simultaneously. If you require a version with two WiFi channels, you can purchase another Box model from REEIIO.

The device itself does not affect video playback smoothness. Video stuttering occurs due to poor network signal. In some areas, sparse base station coverage can result in weak network signals (e.g., on intercontinental highways or in remote, unpopulated regions). If you plan to travel long distances, we recommend downloading videos to an SD card and inserting it into the device to watch offline versions.

① Accessing YouTube/Netflix requires an internet connection. Please verify that your device is connected to the internet. 

② This device has only one Bluetooth connection. Therefore, when connected to CarPlay or Android Auto, you cannot access YouTube/Netflix.

① Your phone remains connected to the car's Bluetooth. Please disconnect the Bluetooth connection between the car and your phone, and connect only your phone to CarPlay Bluetooth.

② Without connecting to the car's Bluetooth, change the audio output settings on your phone (Speaker/Bluetooth/CarPlay).

③ Some phones automatically switch to Do Not Disturb mode after connecting to CarPlay. Please check if your phone's mode is functioning normally.

The device will remain lit with a red light even if the car is incompatible. If the red light does not illuminate at all, it may be due to one of the following reasons:

① You are not using the data cable provided by us for connection. The included data cable is a specially customized high-speed data cable. Using other cables may result in failure, as most cables only support charging and cannot transmit data.

② The data cable connection may be loose.

③ The car's USB port may be damaged.

Depending on the product's production date, certain system features may vary by version. You can download the update software from the release notes at the bottom of the page and update your device to a version that supports screen mirroring.

Currently, this device only supports accessing the internet via mobile hotspot or Wi-Fi and cannot connect to the network by inserting a SIM card.